Return and Refund Policy
At Fur Bby Wellness, we are dedicated to providing high-quality products for your pets' health and well-being. To ensure safety and hygiene, most of our items, including ingestible products, are non-returnable. However, we strive to address any issues you may encounter with your purchase.
Eligibility for Refunds or Replacements
If your item arrives damaged or defective, you may request a refund or replacement under the following conditions:
- The issue must be reported within 7 days of receiving the item.
- You must provide evidence of the issue, such as photos or videos showing the damage or defect.
- Include a proof of purchase (e.g., order confirmation or receipt).
Process for Returns or Refunds
- Contact our customer support team at furbabywellnesssales@gmail.com or call us at +1(310) 770-8981 to report the issue.
- Provide details about your order, along with the required evidence (photos/videos).
- Our team will review your request and guide you through the next steps.
Refunds
Once your refund is approved, it will be processed to your original payment method within 7-10 business days. For replacements, a new item will be shipped to you promptly after approval.
Exceptions
Please note that due to safety and hygiene regulations, all ingestible products are non-returnable unless they are damaged or defective upon arrival.
Contact Us
For any questions or concerns about our returns and refunds policy, feel free to reach out to us at furbabywellnesssales@gmail.com or call +1(310) 770-8981. We’re here to help!
Thank you for choosing Fur Bby Wellness. Your satisfaction and trust mean everything to us.
